Customer Care
We pride ourselves on making your experience with us a stress free and comfortable one. All of our workforce are clean, punctual, polite and easy to liase with. Should you have any queries or additional needs a senior company representative will be available at short notice to discuss them with you.
Areas Where Bespoke Loft Conversions Cover...
Bespoke loft conversions can now offer coverage in London, Birmingham, Surrey, Bristol, Cambridge, Reading, Oxford, Cheltenham, Brighton, Kent and Southampton. Please click on the link to see if Bespoke Loft Conversions can help in your area.
Member of The Federation of Master Builders
The Federation of Master Builders provides advice and support for their members, offering up to date services to keep them ahead of the building and construction industry.
Membership is only available to building contractors who follow a strict code of practice, which means that if you employ an Federation of Master Builders member you are safeguarding the quality of the work. In a rare instance where you may be unsatisfied, there is an independent body to review your case.
Code of Practice:
A building contractor must renew his membership to the Federation of Master Builders on an annual basis and agree to adhere to the code of practice given by the FMB.
This covers:
Planning – An FMB building contractor must provide impartial, professional advice, and must not quote on a request that they have no time to do. The building contractor must have the necessary insurance and should provide a quotation that states clearly what is or is not included by the price.
During – An FMB building contractor must honour your agreement, keeping you informed of progress or any arising issues. All materials that are used must meet your prior approval, with any extra cost that occurs must be agreed in writing. The building contractor must treat you and your property with respect.
Completion – An FMB building contractor will brief you on guarantees/instructions and maintenance before leaving and must leave the site clean. A further date should be arranged for a visit in case any issues arise.
European Builders Confederation
The European Builders Confederation is a conglomeration of national building federations for
small-medium sized businesses from states of the European Union and Switzerland. The EBC contains around 350,000 building employers, of which the FMB was a founder member.